Privacy Policy

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Last modified: 5 February 2019

Protecting your privacy is as important to us as it is to you. This privacy notice explains why and how we collect, use and store your personal information. If you have any questions please contact us at:

What is this notice about?

We want you to understand who you are sharing your information with, what kind of information we are collecting and how we use the information.

We need your information to deliver the right product, at the right time and in the right place

We ask for your information to make sure that we can offer the right product at the right time and in the right place. This includes making sure that you can receive the benefit of the rewards and discounts, analysing your data to better understand what your needs are, and sending you promotional information.

The Data Protection Act protects you

The Data Protection Act requires companies and individuals who process and retain information about their customers to tell the customer how the information will be used and to what purposes it will be put. The Act does not restrict itself only to information kept on a computer; it is relevant to any ordered filing system.

This privacy notice is part of our agreement with you

This privacy notice forms part of our agreement with you.

This notice may change from time to time

From time to time we may have to amend this notice to accommodate changes in our business or services or if legal requirements change.

Who you are sharing your information with

A sole trader – Ros Fielden

What information we collect

We will collect information which you provide to us when you enquire about a product or service, or to book a; or during a consultation, treatment or appointment, which includes information gained from the online enquiry form and via telephone calls made to our company. This may include certain sensitive personal data.

We conduct surveys from time to time

We send out surveys from time to time. You can choose to respond or not, and you can unsubscribe from receiving them.

We collect information while you use our website

When you use our website we collect standard information about your internet connection and website use. We collect this information from registered and unregistered users. We use this information to help us improve our website and online services.

The type of information we collect includes the URL you came from, IP address, domain type, browser type, the country and telephone code where your device is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered on our website (user information).

We use cookies to optimise your website experience, but you can opt out

A cookie is a small piece of information stored by your browser on your device. It may contain some personal details, the contents of your shopping basket, and date and time information in an encrypted format, which can be recalled when you return to our website. This speeds up our identification, ordering and delivery processes.

We use cookies to identify the device you use to connect to our website. We use anonymous cookies to collect data about how you use our website, so that we can improve and optimise your website experience. We use the Google Analytics cookie to optimise your web experience and deliver relevant advertising on the Google Display Network based on the activity of visitors to our website.

You can opt out of Google Analytics for Display Advertisers and out of customised Google Display Network advertising by visiting Google’s Ad Preferences Manager.

We collect information when you contact our Call Centre to respond to your query

When you contact our customer support services, we collect information that helps us to categorise your query, respond to it and, if applicable, investigate what went wrong. We also use this information to track potential problems and trends to customise our support responses to provide a better service to you.

Our facilities are monitored by CCTV cameras

Our facilities are monitored by CCTV cameras for public safety and crime prevention.

Why we need your personal information

We use your personal information to provide our products and services to you. This includes:

  • Processing your payment card details in order to complete any purchase
  • Sending statements and any other legal documents
  • Any other purpose relating to providing products and services
  • When we have a legal duty to use or disclose your information

Our call centres may record their calls for quality control and record-keeping purposes

When you contact our call centres, the information you give us will be used to investigate and resolve your query, complaint or request. Calls may be recorded for quality control and record-keeping purposes.

Sharing your personal information

We will never share your personal information without your express permission.

Your rights and preferences

You have the right to know what personal information we have about you, to correct it and to opt out of any marketing. You have the right to:

  • Ask what personal information we hold about you
  • Ask us to update, correct or delete any out-of-date or incorrect personal information we hold about you.
  • Unsubscribe from any direct marketing communications we may send you.

It can take us up to 28 days to respond to your request.

If you want us to delete all personal information you can contact us at:

We can refuse to delete your information if we are required by law to retain it or if we need it to protect our rights.

You can request access to the information we hold about you by contacting us at:


We take your privacy and the security of your personal information seriously.
We have implemented reasonable security safeguards to protect the personal information that you provide. For example sensitive data (such as your credit card information) is protected by SSL encryption when it is exchanged between your web browser and our website.

We regularly monitor our systems for possible vulnerabilities and attacks. As no system is perfect we cannot guarantee that information may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards.

Please note that any e-mail you send to us is not encrypted and may be monitored by us. Please do not send us sensitive or confidential personal information by means of e-mail. Instead, contact is on 0845 643 5606 or send a message via our website.

We will inform you if your privacy is ever compromised

Although we cannot prevent all security threats, we have measures in place to minimise the threat to your privacy. We will let you know of any breaches which affect your personal information.